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ITSM Tooling Transition Manager
ITSM Tooling Transition Manager
Location: Remote. 
Eastern, Central, Mountain, Western time zones.
US Citizenship is Required - Ability to pass enhanced background screen (criminal, financial, drug) for Public Trust clearance.

Description:
This is a ITSM Transition Master position supporting the Client in a client-facing role.  Position requires project management skills to successfully lead a project team comprised of both technical and process resources to meet scheduled deadlines per client requirements.  Must have ITSM transition experience to the ServiceNow platform. Experience leading Operational transition to the ServiceNow Platform is essential. 

Technical Skills and product knowledge requirements:
  • Minimum of 15 years’ ITSM management experience
  • Experience leading a transition from a legacy ITSM system (Remedy preferred) to ServiceNow.
  • Bachelor’s Degree
  • PMP certification (preferred but not required).
  • Understand Agile (Kanban and/or Scrum) and Waterfall Project Management methods.
  • Superior verbal and written communication, including executive-level briefing experience.
  • Experience transitioning ITSM tooling in a shared infrastructure Operational model.
  • Certification in ServiceNow (preferred)
  • MS Project (required)
  • Microsoft Office suite (required)
  • JIRA (preferred)
  • Confluence (preferred)
Qualifications / Responsibilities:
  • Organizes, tracks and manages transition project action items, risks and issues.
  • Ensures that transition project management and execution are performed according to established guidelines.
  • Coordinates project activities throughout the established customer project management process.
  • Reviews transition project status reports and is accountable for transition project performance.
  • Updates transition project information in the portfolio management tool.
Thanks & Regards,
T G Vamsi
US IT Recruiter
Lucid Technologies Inc
O: 214-385-4144 Ext: 214
F: 214-889-5857¬¬¬
W: www.LucidTechINC.com
Supplier Registration: https://lucidtechinc.com/supplierregistration