Home / Jobs

Lucid Technologies Inc

The Logical Solutions

Infrastructure Solution Arch 2
Role/Title: - Infra Sol Arch 2 ONSITE
Onsite, Chesterfield, Virginia

Agency Interview Type: Both Web Cam and In Person Interview

*Please only submit candidates who already live in the local area due to onsite requirement
*Please only submit candidates who can interview onsite, if requested
*Please only submit candidates who are able to work onsite daily
*Candidates must have reliable transportation as they will need to travel between different sites. Mileage would be reimbursed
*Candidates must be available for ON CALL rotation
* Is the candidate aware this is a physical job, lifting, loading, delivering hardware around the county?

General Description
Senior Telecommunications Technician ONSITE

Job Description
Role will work out of the IST office and as well as remotely via Microsoft Teams. Maintain a high level of support and customer services to end users and projects. Maintain IST Help Desk, Voice Services request (SLA) service level agreements. Exhibits polite and professional communication via phone, e-mail, and mail. Performs basic operation, monitoring, troubleshooting, moves adds and changes. Identifies and resolves complex and basic communications problems. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for voice client application problems. Installs, test and upgrade new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Multi-tasking and ability to prioritize as needed with shifting responsibilities. Maintains the necessary security controls over software and PII. Participate in Team Meetings and other Voice Service support meetings as required. Prepare update status reports, and evaluations on end of task results or project findings. Conducts on-site surveys for wireline and wireless support activity or new construction. Administration, maintenance, and installation of Avaya products. Diagnosis, repair analog, digital, VOIP and SIP technologies. Communicates with end users to determine requested support.

Skills Matrix
Critical thinking, analytical, absolute problem solving Required
Excellent written and verbal communication skills Required. 
Avaya Aura Core Solution components in VM environment Required. 
Administering System Manager, Communication Manager, Session Manager Required
Communication Manager Feature Description and Implementation. Required  
Application Enablement Services, WebLM, Certificate management Required.  
Communication Manager, Branch Gateways and Servers Maintenance Alarms Required
Branch Gateways and Servers Maintenance Procedures Required 
Avaya Site Administration, IP Office Manager Required  
Administering Call Management System (CMS) Agents & (CMS) Supervisor Required
Linux CMS Software Installation, Maintenance, and Troubleshooting Required

Thanks & Regards, 
Preeti W 
US IT Recruiter 
Lucid Technologies Inc 
E: Preeti.w@lucidtechinc.com 
o: 214-385-4144 -211
W: www.LucidTechINC.com