Home / Jobs

Lucid Technologies Inc

The Logical Solutions

Business Operations Analyst
Job Title: Professional - Business Operations Analyst II
Location work will be performed: NCO011 - Raleigh - 4200 Wake Forest Rd

Job Description: Job Title: Computer Operation Analyst
Location: Raleigh, NC

This resource will provide support in the Raleigh, NC area. For this position, there will be only one bill rate regardless of hours worked in a day and/or workweek.

We are searching for a Computer Operation Analyst. You will join the Operations team which monitors, troubleshoots, and remediates any issues with file transfers and the applications that support them. The ideal candidate needs to be organized and respond to situations as they are encountered and escalate as needed. Day to day activities include system administration and monitoring for multiple platforms including UNIX and Linux.

This position is on-site with no telecommute and located in Raleigh, NC (currently allowing hybrid remote work but need to report on site a minimum of 1or 2 days a week. 

NOTE: This will be a weekend / night position. The shift will be. Wed - 11pm – 8:30am, Thurs - 11pm – 8:30am, Fri - 11pm – 9:30am, Sat - 8pm – 8:30am Additionally - There will be a 1–2-month training period that will be M-F first shift 8-5 before migrating to the assigned shift and hours.

Roles and Responsibilities include but not limited to:
  • Monitoring and remediating issues with alerts and notifications to support servers and other application tools.
  • Responding to alerts related to file transfer issues or other data issues and remediating these alerts.
  • Assisting partners via email and phone to resolve transfer issues which could be related to server, network, or other infrastructure components.
  • Documenting issues and assisting with root cause analysis as needed.
  • Provide 24x7 support for Enterprise Level Networks.
  • Proactively monitor network status and taking appropriate actions as needed.
  • Work with the incident management team to determine cause of network issues.
  • Trouble shoot network incidents and work to resolve them.
Basic Qualifications:
  • Bachelor’s Degree in Computer Science or related field and a minimum of 4 year experience is required. Additional experience may be substituted in lieu of degree.
  • Intermediate UNIX/LINUX skills (comfortable with UNIX/Linux at the command line) 
  • Solid understanding of networking an network troubleshooting 
  • Ability to troubleshoot issues and remediate any issues.
  • Excellent customer service skills and ability to communicate effectively.
  • Understanding of networking and file transfer protocols.
  • Strong problem-solving skills.
  • Experience with Windows Operations systems, Office suite and Outlook email.
  • Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
  • Must have resided in the US for the last 5 years.
Thanks & Regards,
Tellamekala Golla Vamsi
US IT Recruiter
Lucid Technologies Inc
O: 214-385-4144 Ext: 214
F: 214-889-5857
W: www.LucidTechINC.com
Supplier Registration: https://lucidtechinc.com/supplierregistration