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Lucid Technologies Inc

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Technical Support Analyst
Role/Title: - Technical Support Analyst 4
Hybrid, Richmond, Virginia
Agency Interview Type: In Person Only

ALL interviews conducted ONSITE, NO exceptions
FIRST 90 DAYS ONSITE, NO exceptions
engagement to be extended beyond 6/30/24, probably for 6-12+ months

General Description
VDOT is seeking a Telecommunications Coordinator for its Central Office work location in Richmond, VA. This position will renew on July 1, 2024 with options for renewal at the end of each fiscal year moving forward.

The VA Dept of Transportation IT division is seeking a motivated individual to fill the role of IT Telecommunications Coordinator. An ideal candidate would be an individual who places a high-priority on providing exemplary customer service and is comfortable working independently and in small groups to achieve desired results.

The candidate will also have experience or be proficient in the following areas:
- Request, Order, and Inventory Management
The role will require monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services. Once the orders have been placed, the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered in the asset management system.

- Provisioning and Customer Service
Experience provisioning wireless mobile devices such as smartphones, tablets, MiFis, etc. and configuring those devices in an Enterprise environment. This role requires a significant amount of in person interaction with customers to include device activation, configuration, troubleshooting, and support.

Bill Analysis and Review
Reviewing, Analyzing, and processing telecommunications billing to include identifying trends, errors, and filing disputes when appropriate.

VOIP Admin Support
Experience administering a VOIP environment (provisioning devices, services, ordering, etc.)

The candidate should also have a basic understanding of circuits and network items for the purpose of ordering, tracking inventory, and reconciling billing on a regular basis.

Skills Matrix
Procurement and Inventory ManagementRequired2Years
Customer Service and Support of Android/IOS Mobile DevicesRequired3Years
Data Analysis (i.e. - Financial billing and reconciliationHighly desired3Years
VMWare Workspace One Mobile Device ManagementNice to have1Years
Vendor relationship management (Verizon, AT&T, etc.)Highly desired2Years

Thanks & Regards,
Manoj E
IT Recruiter
Lucid Technologies Inc
O: 214-385-4144 Ext: 207
F: 214-889-5857¬¬¬
W: www.LucidTechINC.com
Supplier Registration: https://lucidtechinc.com/supplierregistration