Lucid Technologies Inc

The Remedy Developer position is a senior-level, critical system support role for managing an ITSM Service Management platform that includes Service request, Incident, Problem, Change, and Service Level Management applications.

This position is in a 24 x 7x 365 environment working various day and/or evening shifts and provides onsite business support by managing user administration, break/fix mitigation, software patching/upgrades and enhancements to existing workflow as needed to meet critical business objectives.

Extensive understanding of BMC DevStudio, UDM/DDM and AR Migrator is required. SQL/PLSQL, Javascript, shell scripting, Unix experience is a preferred. Knowledge of the Atrium CMDB architecture, reconciliation and job scheduling is a plus.

Experience with Remedy Single Sign-On (RSSO) and LDAP is required to assist with transition to CAIA and/or SAML authentication technologies.

Use of established Incident and Change Management Processes and Procedures must be adhered to when classifying, prioritizing, and escalating incidents or changes. 

At least, 6 years of prior BMC AR Server, BMC Remedy ITSM Suite, BMC Atrium CMDB

ServiceNow experience a plus

Proficient with MS Office: Word, Excel, Outlook, PowerPoint Critical thinking skills Professional communication skills both written and verbal