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Lucid Technologies Inc

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Desktop Technician
Role/Title: -  Lead Install Tech
Onsite, Indianapolis, Indiana
Agency Interview Type: Phone and in-person

Candidate must currently be located in Indiana.
Candidate will have to travel to State Agency locations through out the state - Selected resource will be expected to travel to locations throughout the state with occasional overnight travel to be expected (weekday only). Home base is Govt Center. Please confirm the resource is understanding this requirement.
Manager will perform phone interview and if necessary, in person interview.
A 12-month renewal is highly probable from 07/01/2024 to 06/30/2025. Please confirm the resource understands the duration.

General Description
Lead Install Tech - Backs up data, removes PC, installs new PC, restores data, and completes install checklist.

Job Description
This position is required for assisting the Project Managers and Deployment Leads in implementation of statewide PC Refresh Projects on a 4 year rotating schedule to replace all state-issued PC computers allowing the Indiana Office of Technology to efficiently support IT resources across the state.
The duties of this position are to support the PC Refresh Project Managers and Deployment Leads by installing new PCs for Agencies' PC Refresh Projects. Following the established processes and checklists to ensure the end user has all the necessary software and settings on the new PC. Backing up, protecting, and restoring data will be an essential task for this position. Updating documentation and completing e-install forms required. Will be the lead tech and point of contact onsite for large deployments. Customer service is also a crucial element for this position. This position will perform other duties as assigned.

Associates or Bachelors Degree in Computer Science or equivalent experience is required. Advanced experience, and advanced knowledge of the following: PC-Desktops and Laptops, iPhone, peripherals, and client/server technology. Hands on experience with Windows7, Windows 10 Active Directory, and VPN. Industry recognized certifications such as A+, Network +, or MCSE are a benefit. Understanding of Internet technologies beneficial. Hands on experience supporting the Microsoft Office Suite. Ability to support printers, scanners, and other peripherals. Solid verbal and written communication and documentation skills are required.

Skills Matrix
PC hardware and software troubleshooting skills Required 1 Years
PC Refresh Projects - backing up and restoring data / setup and configuration of new PCs Highly desired 
A+ Certification Nice to have 
Customer service skills - good soft skills when dealing with customers in person Required 
Good written and oral communication skills Required 
Detail oriented and organized Required 
Associate Degree Desired

Thanks & Regards

Siva Krishna D
Sr. US IT Recruiter
Lucid Technologies Inc
E: siva.d@lucidtechinc.com
O: 214-385-4144 Ext: 218
F: 214-889-5857
W: www.LucidTechINC.com