Agency Interview Type: Either Web Cam or In Person
Supervises, guides, and/or instructs subordinate staff. Analyzes user requirements, procedures, and problems to automate business processes, upgrade or modify existing systems, and review system-wide capabilities, workflow, and scheduling limitations.
The Outcome Architect possesses deep understanding of technical aspects of software development; has strong organizational and communication skills to effectively collaborate with customers/partners, business analysts, other project team architects and work with developers & QA. In addition to other areas, the architect will be at least 20% focused on supporting Team Charlie (Asset and CMDB)-related strategy and technical leadership. This will include a review of key use cases around ITSM, compliance, and asset management with identification of specific solutions that can leverage the CMDB to support GeorgiaTech requirements for each area. The architect will be responsible for creating design document, validating test plans in coordination with GeorgiaTech SMEs, leading demonstrations and strategic efforts. Takes responsibility for designing and overseeing validity of the architectural solutions within a single or across multiple domains by working closely with and coordinating efforts of multiple project team architects. Capable of developing cross-domain integration designs according to existing leading practices and establishing new architectural conventions. Works with business analysts and customers to determine scope and work out a high-level architectural solution. With a full product vision in mind the Outcome Architect defines the technical strategy, identifies internal and external technical dependencies and the order of task implementation. Evaluates business requirements from the technical standpoint, gathers technical information from the customers and service providers to better fulfill both functional and non-functional requirements. Provides technical trainings and presentations for the project team and product stakeholders.
The Outcome Architect will have at least 10 years’ experience in software delivery and expertise in at least two of the following areas: SecOps, ITOM, ITBM, SAM, HAM. The Outcome Architect will have good interpersonal skills along with strong communications skills in verbal, written, and public speaking. The role will have at least 5 years of IT software consulting experience with 3- 5 years’ experience supporting or implementing ServiceNow products.
They will be experienced in many of the following:
• Delivery of consulting services to install, configure, and integrate software products from ServiceNow
• Conduct workshops to articulate the value of the solution
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer agreements
• Provide guidance in setting up and configuration of customized probes, sensors and patterns, as needed
• Provide guidance in setting up, configuring and code custom integrations using ServiceNow APIs
• Provide guidance to perform application mapping and strong understanding of the mapping process
• Ability to setup and configure impact analysis for what-if scenarios
• Ability to articulate a technology and business direction using ServiceNow
Delivery of consulting services to install, configure, and integrate software products from ServiceNow Required 5 Years
Conduct workshops to articulate the value of the solution Required 5 Years
Develop custom software solutions as required through scripting and software development Required 5 Years
Prepare technical documentation as specified in customer agreements Required 5 Years
Provide guidance in setting up and configuration of customized probes, sensors and patterns, as needed Required 5 Years
Provide guidance in setting up, configuring and code custom integrations using ServiceNow APIs Required 5 Years